How does warranty service work?
If your robot vacuum cleaner stopped working or malfunctioning, please send us email to [email protected] with the following details:
- Your order ID/Copy of warranty card/Invoice copy
- Photo of serial number sticker (located under dustbox)
- Your shipping address with pin code, contact number and your name
- Describe the issue and send photos/video showing the nature of the issue
When we receive email with above details:
- We verify that product was purchased from our company
- we may contact you to specify the issue and request additional information to determine the preliminary cause of the issue
- if there are signs that the issue is caused by manufacturing defect, we will arrange courier pick up from any location in India,
all you need to do is safely pack the robot cleaner to the box and handover to courier.
- when we receive product at our service center in Bangalore (shipping takes 3-5 days, depends on customer location), we inspect and diagnose the robot cleaner to determine the reason of the issue
- if manufacturing defect found and it is some minor issue (minor part replacement is required), we will repair it and ship product back by courier (shipping takes 3-5 days, depends on customer location)
- if manufacturing defect found and it is major issue (main processor replacement is required), we will provide you replacement of whole unit (shipping takes 3-5 days, depends on customer location).
Please notice that warranty service will be rejected or only paid service is provided, if we find that robot cleaner stopped working or malfunctioning due to these reasons:
Misuse, Physical damage, Exposure to heat, cold, water and other liquids, Burnt parts, Unauthorized servicing and repair, Product was partly or fully dismantled, water tank was filled with desinfectants or any other liquids, Damages or Defects to the product were caused by improper use, improper installation
Free repair or replacement is provided only if product has manufacturing defect. For all other reasons repair fees, replacement part’s cost and shipping charges are beared by customer.
The following parts are not covered by manufacturer warranty: dust boxes, water tanks, mop brakets, mop cloths, side brushes, roller brushes, dust filters, dust bags, batteries and accumulators.
Please find here: Terms of Warranty
When you order from Roborock India, you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order's shipment. You can choose your preferred shipping method on the Order Information page during the checkout process.
The total time it takes to receive your order is shown below:
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.
Processing time: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
Shipping time: The time for your item(s) to tarvel from our warehouse to your destination.
In addition, the transit time depends on where you're located and where your package comes from. If you want to know more information, please contact the customer service. We will settle your problem as soon as possible. Enjoy shopping!
We are working with the best payment gateways to ensure your payments are 100% secured and safe.
100% Secure Payment - Roborock India has integration with Razorpay for safest payment
Can I get an EMI purchase option?
Yes. You can use EMI banking offers to purchase an item on an installment basis. In the process of paying for the goods, you can select the EMI option.