Roborock S7 Support Center

Yes.
Onboard cliff sensors will detect any drops and prevent the robot from falling.

We are sorry to tell you that our products do not alert when a dustbin is full, only when it has not been emptied for an extended period. We recommend emptying the dustbin regularly.

Here is the brief description for how to use it:
Below we take S7 as example. There may have slight difference due to different models and firmware versions.

For the first map, when robot is creating the first map, there are 4 requirements to meet:
1. Map saved mode is enabled;
2. Robot starts from dock;
3. Robot goes everywhere on map it detects to clean, not just somewhere. Please make sure the doors are open for the rooms you want to be displayed on map.
4. Robot returns to dock(whose position is not moved) by itself and successfully.

For the 2-4 maps, please change building layout to multi-floor (for others: enable multi-floor maps feature) first and click “create new map”, and then "create", you don't need to move the charging dock together with the vacuum to the other floor. You just need to move the vacuum alone to map that floor. The vacuum will come back to the starting point where you let it start the cleaning, and store the new map.

After all maps are successfully created, you don't need to carry the charging dock with the vacuum to the other floor. Just move the vacuum alone, start the vacuum and it will recognize which floor it is, and use the corresponding map.
Note: It applies to S4, S4Max, S5 Max, S6, S6 Pure, S6 MaxV and S7 which support multi-floor maps feature.

Carpet boost mode means device will auto increase suction strength to max when it is on carpet to vacuum stuff better. The brush could recognize carpet by feeling its resistance increased, comparing to hardwood or tile. The suction strength will recover to normal on hard floor when resistance decreases.
If the main brush is worn, the carpet mode may not work any more as the robot could not feel resistance change.

The following applies to Roborock S7 only.
1. With the VibraRise module, Roborock S7 no longer needs a moisture-proof pad. When the robot is docked, it will raise the mop off the floor. Therefore, the mop system will not touch the ground.
2. The all-rubber main brush significantly reduces tangles of hair. Even if there’s some hair entangled, they can be removed easily without using the cleaning tool.

The following applies to Roborock S7 only.
The water flow will change when the scrub intensity is adjusted. There are four levels of scrub intensity available. If you select the maximum scrub intensity, the robot can scrub up to 3,000 times per minute, and the water flow is set to the maximum automatically.

Yes.
The robot cleaner work without Wi-Fi and can carry out full-home cleanups, spot cleanups, and return to their dock with the push of a button. Connecting to Wi-Fi enables advanced features including scheduled cleaning, suction power strength selection, and more.

Step 1. Hold the home icon button for 3-5 seconds.
Step 2. Use a pin to press the reset button next to wifi LED just once, and power button, home button and spot cleaning button's light will be out. When you are doing this, please make sure home button is still under your finger's holding without moving.
Step 3. Keep holding home button for 5 seconds after you press reset button until power button blinks again and you hear the tone "Restoring the initial version. It will take about five minutes. Please wait patient", and then you could remove the finger.
Notice:
1. Factory default restore will disconnect RoboVac from wifi. Please re-add it after factory default restore.
2. Factory default restore will also make RoboVac's firmware version come back to original one when it was made in factory. After factory default restore, you could go to RoboVac's setting--general setting--check for updates to upgrade its firmware to latest one.
3. Factory default restore will delete all your setting on device like scheduled cleaning.
4. Factory default restore will delete every single cleaning's log including every cleaning's duration, size and map. But the total duration, total times of cleaning and total size will be still kept there.

The following applies to S7 only.
The device is equipped with ultrasonic carpet recognition. It can recognize carpet with extraordinary accuracy. You can choose different carpet modes according to your needs. For example, you can set the robot to lift its mop automatically when it detects carpet. That mode is recommended for short-pile carpet.

If you’re using Roborock app, pls download the Roborock Plus skill.
If you’re using Mi home app, pls download the Roborock home skill.

Roborock app user:
Note: Make sure your robot is added and online on app Roborock first.

1. Go to “Skills & Games” then search for “Roborock Plus”on Alexa app


2. Link your Roboock app to Alexa to discover devices in your Roborock account that Alexa can control


3. If Alexa does not show “discover devices” option, go to setting to discover manually


4. Go to devices list and check if the robot appears and now you can use your Alexa smart speakers to start and stop cleaning.

Mi home user:
Note: Make sure your robot is added and online on app Mi Home first.

1.Go to “Skills & Games” then search for “Roborock Home”


2. Link your Mi Home app to Alexa to discover devices in your Mi Home account that Alexa can control.


3. If Alexa does not show “discover devices” option, go to setting to discover manually.


4. Go to devices list and check if the robot appears and now you can use your Alexa smart speakers tostart and stop cleaning.

The following applies to S7 only.
If you select Standard Mop Route, both suction power and mop intensity can be fine-tuned, making it ideal for regular uses. Deep Mop Route is designed to provide best mopping performance. If the Deep Route is selected, suction power will be minimized, while the scrub intensity is still selectable. The Z-shape path will be almost twice denser than that of the Standard Mop Route, so the cleanup will take longer. It’s recommended to use mild or moderate scrub intensity if you’re using Deep Route.

The following applies to S7 only.
There are two ways to turn on child lock.
 1. In app: On the main screen, tap the three dots on the upper right corner, then tap Robot Settings, and then you can switch on child lock there.
 2. Buttons: Press and hold the Spot Cleaning button until you hear the "child lock activated" voice alert.
Once the child lock is enabled, the device will not respond if any button is pressed until you disable the lock.

Usually, we suggest customers put device on dock all the time if it is used every week. After battery is fully charged, only mother board of device is charged and customers don't need worry battery is fully charged for a long time and may decrease the lifespan. Besides, the device will turn off auto without any operation after 24 hours if it is not on dock and customers have to manually hold power button to turn on it, which is not convenient if it is often used. Of course, we still suggest customers turn off device if it will not be used for several months.

You could create invisible walls and no-go zones to stop the vacuum cleaning some areas. See pictures below:

The following applies to Roborock S7 only.
The robot can alert when the water tank is empty based on our algorithm. But please be noted when the alert will be sent may vary according to actual use, not necessarily the moment the water tank is empty.
Once you receive the alert, please remove your water tank, and fill it with water. The alert will disappear.

Only the side brush is interchangeable between Roborock S7 and the previous models. Other accessories, like water tank, mop bracket, dustbin, filter, main brush, and brush cover are not interchangeable.

No.
We suggest others use the owner's Mi account / Roborock app account as one Mi/Roborock account could be signed in on multiple phones at the same time.

Mihome app user:


Roborock app user:

Yes.
Mi Home app supports the feature. You could use your phone to control the robot cleaner. It applies to all products.
Roborock app has this feature, which applies to S4, S5 Max, S6, S6 Pure, S6 MaxV and S4 Max, and S7.